Welcome to Copykrea
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When you are on vacation speed is not important, but when you send us your files to be printed you need to receive your copies in the shortest possible time. At Copykrea we know this, and therefore, in addition to scrupulously pampering the entire process so that your documents reach you in perfect condition, we promise to do so in the shortest possible time.
To ensure the delivery time of your documents, at Copykrea we work with two production methods: priority and standard.
The priority production method ensures that your files will be among the first to enter our workshop, guaranteeing a faster delivery time. We recommend this option if you want to receive your documents as soon as possible.
On the other hand, with the standard production method, your documents will be processed with lower priority in our workshop, but we still guarantee delivery within the estimated timeframe indicated when you complete your purchase. This is the best option if you are not in a hurry to receive your copies.
You can select your preferred production method at the time of purchase when entering your address. The website will display the available production options, costs, and estimated delivery times on the checkout page, allowing you to choose the most suitable option before confirming your purchase.
Please note that the priority production method may be disabled and not available as an option if our workshop is experiencing high demand and we are unable to guarantee the quality and immediacy of the service.
The standard production method shipments to the UK, Highland and Northern Ireland are delivered within approximately 2-5 working days and cost £5.95. If your purchase exceeds £80 shipping costs are free of charge.
The priority production method guarantees delivery within approximately 2 to 3 working days (as long as you confirm your purchase befor 12h) and has an extra cost of £2.95.
We will preferentially use Fedex or DHL Express as transport companies for these shipments.
The standard production method shipments to Gibraltar, Isle of Man and Channel Islands are delivered within approximately 3 to 7 working days and cost £5.95. If your purchase is over £80, delivery is free of charge.
The priority production method guarantees delivery within approximately 3 to 5 working days (as long as you confirm your purchase befor 12h) and costs an extra £2.95.
We will preferably use Fedex or DHL Express as carriers for these shipments.
If your order does not reach the £5, a minimum order surcharge of £2.95 will be applied to cover the set-up and start-up costs of the printing presses. This charge will appear in your order summary and at checkout and is in addition to the standard or priority production costs.
In other words, you should note that you may see a small additional charge at checkout if your order at Copykrea does not exceed the minimum purchase amount required.
Please note that various promotions may temporarily improve the prices of production methods and are therefore not reflected here. Additionally, the transit times indicated here may occasionally change and be extended due to overload in our production center or transport companies (especially during peak seasons such as the beginning of the school year, quarter, semester changes, or special promotions).
However, it is important to note that Copykrea offers different payment methods, and depending on which one you choose, your purchase may or may not be validated immediately. This means that your order may or may not be transferred to our production center for processing and subsequent shipping. If you choose bank transfer as a payment method, your files will not be sent to our production center, and the delivery time will not begin until the payment is reflected and validated in our bank account.
The preferred transport companies listed on this page for shipments to different areas may be modified by Copykrea if necessary.
You should also be aware that if our customer service department contacts you regarding anomalies, incidents, or questions about your files or orders, the delivery period will begin only once these issues have been resolved with you.
Copykrea assumes no responsibility if your order cannot be delivered due to false, inaccurate, or incomplete information provided by the user.
If the order cannot be delivered to the specified address due to reasons attributable to the customer, and not to the transport company or Copykrea, Copykrea will have up to 30 days to resend it. We reserve the right to charge shipping costs again, even if they were free for the customer at the time of purchase. The user will always be informed of this.
Copykrea also assumes no responsibility if your order cannot be delivered within the estimated time due to adverse weather conditions, mobility restrictions imposed by authorities, or disasters of any kind in the affected areas.
In this regard, Copykrea is not responsible for delays or non-delivery of orders due to circumstances beyond its control, known as "force majeure".
Copykrea assumes no responsibility if the order is not delivered within the estimated time due to reasons attributable to the transport company, and therefore, shipping costs will not be refundable.
If, however, you selected the priority production method but received your order under the standard production method due to issues in our production center, you may request a refund for the difference between the two methods. That is, we will refund the additional cost you paid for the priority production service, deducting from the refund the difference between the shipping cost of the standard production method and that of the priority production method.
Delivery will be considered complete once the delivery note is signed in the courier company’s system.
Finally, Copykrea is not responsible for any additional customs costs.
